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Preguntas más frecuentes

  • What is Biciplaya?
    It is the new shared public bicycle system of the Municipality of Solidaridad. Aimed at the inhabitants of Playa del Carmen and its tourists, which seeks to improve urban mobility, and at the same time, take care of the environment. You can use a coverage of 44 cycle stations for your journeys. It allows users to pick up a bike at any bike station and return it to the one closest to their destination within 30 min.
  • Is the bike service available for only 30 minutes a day?
    It can be used in unlimited trips of 30 minutes, this means that you can use the bicycles as many times as you like during the period that your membership lasts and at the established times, but that each trip you make must last less than 30 minutes. Minutes.
  • How do I create an account?
    Create an account in the Biciplaya App or on the website and follow the instructions. You can go to the customer service center at Plaza Pelícanos local #11 and/or our mobile modules.
  • What are the available payment methods and prices??
    The service works through membership and passes. And payment is via credit or debit card on the Biciplaya app. Annual Membership $420.00 M.N. 1-Day Temporary Pass: $98.00 M.N. 3-Day Temporary Pass: $196.00 M.N. 7-Day Temporary Pass: $328.00 M.N.
  • Are there any penalties or service fees?
    All memberships include unlimited 30-minute rides. In case of excess, the following rates apply: Surplus after 30min: $30.00 M.N. Second half hour and subsequent: $45.00 M.N. each CAUTION: If you get to use a bike for more than 12 hours, the system will consider it lost and an automatic charge of 18,000 MXN will be made.
  • What are the service days and hours of the bikes?
    The hours of operation are from 6:00 am to 11:00 pm, Monday through Sunday, 365 days a year.
  • In which areas is Biciplaya available?
    A- From Av. Aviación to Av. Luis Donaldo Colosio, from the first street from the beach to the Federal Highway. Along Av. CTM to Av. 115 going up Av. Constituents going up the Federal Highway. It is what encompasses the current polygon.
  • Where can I park my bike?
    At any Biciplaya cycle station shown in the app.
  • ¿Cómo comienzo mi viaje?
    You just need to open the app and scan the lock's QR code, 4 to 8 seconds the lock will open automatically.
  • How do I end my trip?
    Inside any bike station, lower the kickstand and close the lock manually. REMEMBER that you must be inside the cycle station to avoid fines.
  • Are there any penalties on the service?
    If you close your trip within the operational area (shaded in orange), but outside a cycle station, you will incur a fine of 150 pesos plus the normal rate. If you close your trip outside the operational zone (shaded orange), you will incur a fine of 500 pesos plus the normal rate. Try to park inside the bike stations!
  • Can the same user rent multiple bikes a time?
    It is not possible, each user is allowed to rent only one bike per session.
  • What is the weight limit for a bike?
    The maximum weight is 120 Kg
  • Should I wear a helmet?
    Although it is not mandatory, we highly recommend it to increase the protection of your physical integrity.
  • Do you share my personal data?
    In no way, at Biciplaya we seek absolute respect and care for personal data, in addition to the fact that, by the Federal Personal Data Law, this practice is prohibited. What we do share only, with the authorities, is the information on the trips produced by the system in groups to achieve individual anonymity and be able to help in the planning of better public policies that help generate greater growth in the cycling infrastructure. The greater the infrastructure, the greater the number of cyclists and vice versa. This creates a win-win situation and we fully support it.
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